Study of Case Management Practice in the context of the EU-IOM Joint Initiative for Migrant Protection and Reintegration

Case Management is an established practice from medical and social work professions that has been adopted by IOM to provide comprehensive return and reintegration assistance to beneficiaries.

This is the first study on case management at IOM. It examines the implementation of case management in the EU-IOM Joint Initiative for Migrant Protection and Reintegration (a large-scale initiative that operated across 26 countries in Africa between 2017 and 2022) drawing useful lessons for future protection, return and reintegration initiatives, as well as practical resources for the setting up of case management structures and processes.