This Manual has been developed to facilitate capacity building of first line officials to establish and/or implement ‘protection‐sensitive processes, procedures and systems’, with the aim of effectively responding to the protection needs of vulnerable migrants in Zambia. The Manual was developed as part of a Joint Programme that is being implemented by the International Organization for Migration, United Nations High Commission for Refugees (UNHCR) and the United Nations Children’s Fund (UNICEF), supporting the Government of the Republic of Zambia to build the capacity of national actors in responding to mixed migration