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Virtual Counselling: Information Provision on Return and Reintegration Support via Smartphones

Remote (or virtual) counselling indicates all modalities of counselling delivery that do not imply the physical presence of counsellor and client in the same place. Remote counselling can be delivered through audio only (via phone or online audio calls), via audio and video (using different online platforms for video calls), or without video or audio (such as via texting or email).

In 2019, the International Organization for Migration (IOM) in Germany launched the Virtual Counselling project, funded by the German Federal Office for Migration and Refugees (BAMF) and currently active throughout...